Welcome & reset password emails

Every email in Storeganise (except admin emails) can be customised with your branding and content.

Below is how our system handles welcome emails, password resets, and email verification.

Email templates can be updated from the Email settings page.

Welcome email

Sent to customers when they create a new user account via the Customer Portal, but NOT sent to users whose accounts are created via the Management Portal.

A footer can be added to this and any other email template to encourage users to refer their friends to use your service by providing them with their Referral code and an incentive of Credit added to their account when their Referral code is used in an order. 

Reset password email

Sent to customers when they click the "Forgot Password" button, allowing them to reset their password. 

Email verification

Email verification in Storeganise helps confirm a user has access to their inbox, but it is optional for non-admin users.

There are two ways a customer’s email becomes verified:

1. Resetting their password using the "Forgot password" flow.
2. Manually verifying from the Customer Portal:
   • Log in
   • Go to Name (top right) > Profile
   • Click Your email is not verified yet. Verify it now

⚠️ Note: Signing up or placing an order through the Customer Portal does not automatically verify the email, even if a password is set.

How to check if a customer is verified

In the Management Portal, customer email addresses appear in:

• Red → The customer has not verified their email or logged in.
• Black → The customer has logged in and is considered verified.

Admin users

For users of the Management Portal (admin users), email verification is required. Admins must verify their email address before gaining full access to the system. This requirement ensures secure access and helps prevent issues related to account ownership and email deliverability.

If you're an admin and haven't verified your email yet, check your inbox.

Why encourage email verification?

While it's not enforced, verified emails help:

• Confirm customers are receiving critical messages (invoices, updates).
• Reduce disputes related to non-receipt of emails.
• Provide better support visibility into customer engagement.

We recommend encouraging your customers to verify their email when they first sign up or complete an order.