Reset your password

Did you or your customers forget their password? Follow these steps to reset it


Overview

To reset a password, users must do use one of the Customer Portals, even if they are  Operations Portal users. Operations Portal users must have the correct Admin role set on their account to login to the Operations Portal.

If you or a customer forgot their password, they can reset it by following the Forgot password link shown on the login page of the customer portal.

Once the user enters their registered email address and clicks Reset password, they will be sent an email with a unique link to reset the password.

Notes:

  • The link will expire after 1 hour.  After that it will no longer work and a new reset password request must be made.
  • The password must contain at least 7 characters

Still need help? Contact Us Contact Us