Add-on: Spiderdoor access control

The Spiderdoor Add-on in Storeganise enables seamless integration with Spiderdoor's access control system for efficient and automated facility management.

Setting up the Spiderdoor Add-on

Enable the Add-On

1. Navigate to Sites > [Your Site] > Add-ons> Spiderdoor.
2. Contact support to have the Add-on installed if it’s not visible.

Configure the Add-On

• During setup, provide the following:

• API Key: Obtain this from your Spiderdoor account and enter it into the configuration.
• Location Code: Provide the location code for your site. This code will be used to synchronize Storeganise with Spiderdoor.

Activate the Add-On

1. Once the setup is complete, enable the Add-on in Storeganise.
2. Inform Spiderdoor to activate the location by providing the ID created during setup (typically the same as the Site ID).

Note: Existing units prior to enabling the add-on will automatically be created in Spiderdoor, however, you will need to update the access code manually. You can do it through bulk update data.

How the add-on works

Access codes and synchronization

• Access Codes: Spiderdoor automatically generates access codes during customer move-ins and assigns them to the relevant units.

• Unit Creation: Units in Spiderdoor are automatically created during the move-in process if they don’t already exist.

Move-ins

When a customer rents a unit:

• The unit is created in Spiderdoor (if not already present).
• An access code is generated and assigned to the customer.
• The unit’s status is updated to "occupied" in both systems.

Move-outs

When a customer vacates a unit:

• The unit’s status is updated to "empty."
• The access code is removed, revoking customer access.

Overlocking units

If a payment is overdue:

• The unit is flagged as "locked" in Storeganise.
• Spiderdoor updates the unit’s status to "locked," preventing access.
• Once payment is cleared, the unit is unlocked, and the same access code is reactivated.

Note: If a customer has multiple units and one is locked, access to the other units remains unaffected.

Spiderdoor-specific configurations

Keypad zones and time zones

• Keypad Zones: Define areas where an access code will open (e.g., "Floor 1," "Main Entrance").
  • Zones are created automatically during the setup process or dynamically during updates.
• Time Zones: Specify the hours during which access is allowed (e.g., "8 AM to 5 PM on workdays").
  • Default setups typically use numerical identifiers (e.g., 0, 1, 2).

Troubleshooting

Sync delays

Access changes may take a few seconds to reflect. Refresh the Spiderdoor dashboard to confirm updates.

Access errors

Ensure that:

• Unit names in Storeganise match those in Spiderdoor.
• Required fields (e.g., API key, location code) are correctly configured.

Manual synchronization

If discrepancies occur:

1. Go to the Unit Rental page in Storeganise.
2. Navigate to Rental Custom Fields > Check Spiderdoor Resync and trigger a manual sync.