Video: Unblock a user

When there are too many failed sign in attempts on a user account, the account gets blocked to prevent someone trying to guess a password

A user with 'manager' role can unblock a blocked user by:
  1. Going to the users list page
  2. Changing the 'State' filter from 'Enabled' to 'Disabled'
  3. Searching by email address for the blocked user
  4. Click the list row to open the user detail page (which can also be directly accessed with the email, e.g. /admin/users/john@storage.co)
  5. Click the 3 dots menu in the upper right and then click 'Re-enable user account'
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us