Items & products settings

Edit settings for the default storage items & store products in the settings panel.



The Items settings tab is divided into two sections: Item types and Products & Services. Here you can setup information and edit the images associated with each storage item or store item.

Item types

These are items that create tracked inventory of items going into storage (e.g. plastic bins; sports equipment; archive boxes; furniture; etc). Learn more about how different Item types work here.

Products & services

These are one-off products or services that you can sell to your customers (e.g. packing materials; additional insurance; packing services; etc).

Products with recurring charges: If you are using store products to get customers to add products which should result in a recurring monthly charge, please note that these are not added automatically. You will need to add the recurring charges under the Recurring charges section of the User's account.

Note: This covers how to setup the default info for storage items and products. They don't automatically get added to the market and the prices set here can be overridden at the market level. Any changes to price on an item in the main settings does not update the price of that same item in the market settings. That needs to be updated separately also, if required. Read more in the Items market-specific settings doc.

Adding & updating item types & products

In the Main settings, click on the Items & products tab. Click on the + icon to add a new item type or product or select one from the list to update an existing one.

Bulky item?

This setting is unique to item types. It can only be set when creating an item type for the first time. Choose whether the item type you are setting up is a Bulky item or a Box item type.


The system identifier for the item. This must be all lowercase letters without spaces (use a _ instead of a space). This cannot be edited once setup.


What users will see in the Valet Customer Portal when creating an order. These need to be sized 600w x 400h (pixels) and for best results, the image should be centered, with a margin of 50 pixels top and bottom, and 100 pixels left and right. Images must be on white background (not transparent).
Hint: To ensure the sizing is correct, you can use this image template as your canvas to copy the item images into. Refer to this second image template to see the boundaries within which the images must be placed within the canvas to ensure nothing is cut off.

Free illustrations: Storeganise provides free illustrations that you are free to use. You can view and download them here.


The title of the item that will show in the Valet Customer Portal and Operations Portal as well as in invoices.


Will show to the user when they are selecting an item as part of an order via the Valet Customer Portal.

System price

The system price for the item which will be used in invoicing.

  • In the case of Storage items the charge will be added on a monthly basis to the invoices generated.
  • In the case of Store products, the amount will be added to the job in which the items were ordered and will later feed into the invoice. These are one-off charges.

Display price

What your customers will see when creating an order in the Valet Customer Portal. It can differ from the Price if you want to have something different shown to the customer vs what is set to invoice (e.g. in some cases where tax rules are somewhat complicated).

Default quantity

The default number of items that will be selected in the order page in the Valet Customer Portal. Most users will have this set to 0.

Maximum quantity

Can be used to limit the number of items that a customer can add to one order.

Note: If you have a dual-language setup, the Name, Information and Display price will have 2 entries so you can enter the terms in both languages respectively.

Deleting items & products

Click on the Delete button to delete an item. In order to delete an item type, there cannot be any items of the item type in the system in any state.

Adding item types & products to a market

Item types and Store products don't automatically appear in the Valet Customer Portal for ordering. These first need to be selected as options in a specific Market's settings panel. See more on that in the Items market-specific settings article and the Plans & products market-specific settings article.

How it will look in the Customer Portal

Once added to a market, this is an example of what a customer will see when selecting items in an order.

Item types

Store products

Custom URLs

Using a custom URL to pre-select plans & items

If you want to have customers select a plan and some items from your front-end website and then go through the rest of the order process directly, you can customise the URL

Pre-selecting a Plan

To pre-select a plan use the following format by adding in the plan name into the URL. Make sure that each plan name is unique and not shared with another plan:

Pre-selecting Items

To pre-select items in an order, add the item names and respective quantities into the URL, using the following format:

Pre-selecting both the Plan and the Items

If you want to pre-select a plan and some items, add the item names and respective quantities into the URL after the plan, using the following format:

Hint: You can add in as many items into the URL as you need, but they must be setup in your instance and the respective market.

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