Abandoned orders

In the Storeganise system, we use the terms "Abandoned" and "Pending" to describe the status of customer orders during the booking process.

Abandoned order

An abandoned order in Storeganise refers to an incomplete unit reservation. When a customer initiates an order but fails to complete it within one hour, the system marks the order as 'Abandoned.' This status indicates that the customer did not finish the reservation, and the unit assigned to the order becomes unassigned again. However, customer information is retained for follow-up.

An order is completed after the customer clicks the confirmation: "Submit order" in the final order step

Pending label

When a customer initiates an order in the management portal, it is labeled as 'Pending' in the jobs list. This status indicates that the booking process has started but is not yet completed. The order stays in the 'Pending' state for up to one hour. If not completed within that time, it will change to 'Abandoned.'

Notifications for abandoned orders

When an order is marked as abandoned, customers will receive an automated email notification. You can customize this email template from the admin portal to match your needs. Go to your Main settings > Emails > Self-storage section > Move-in abandoned template to edit the email.

Using dynamic URLs in buttons

When adding a button that links directly to a unit type, the URL must be constructed correctly so the variables render as expected. You should insert the full path using your own values.

Example:

{{>button text="Complete your order" url="https://spaceup.storeganise.com/sites/spring_valley/5x5" }}

Replace spaceup with your business code,spring_valley with your site code, and 5x5 with your unit type code.

This ensures the button link works correctly for customers.

Admins can also receive a notification when an order is abandoned by enabling the Move-in order abandoned notification in their admin profile settings. This helps staff follow up promptly with potential customers.