Error alert: Order appears to be a duplicate
Overview
If you are in the process of scheduling move-ins for a single customer into two identical unit types on the same move-in day, you may come across the following error:
This order appears to be a duplicate of an existing move-in job
Workaround
To bypass this error, follow the steps below.
- When attempting to schedule the second move-in, simply change the Move-in date one day ahead, then click Schedule move-in. This will create the move-in job.
- After clicking Schedule move-in, the system will display the order summary for this job. Click the pencil icon for the Move-in date line.
- Simply change the date here to your original intended move-in date, then click Update.
- You will now have 2 move-ins for 1 unit type successfully scheduled on the same day for 1 customer. If additional units need to be scheduled for the same day, simply repeat the steps above.
Explanation
This error code prevents customers from accidentally booking 2 identical units.
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