Overview

This is a list of the emails sent to Management Portal users. Depending on the user's Admin role, an operations user will receive a number of different emails based on actions taken by customers via the Customer Portal or by operators via the Management Portal. 

Links are included in emails to take you directly to the respective order, unit, user, item or invoice mentioned in the email.

Below is a list of the email notifications sent to operations users:

  • New user: Name and email address of a new customer sign up. 

  • Unit reserved: When a unit has been marked as reserved by a user.

  • Unit occupied: When a unit has been marked as occupied by a user.

  • Order created: Outlines the details of a new order that has been booked.

  • Order updated: Outlines the updates made to an order. 

  • Order cancelled: If an order has been cancelled.

  • Order failed collection: If an order has a step marked as failed collection.

  • Order failed delivery: If an order has a step marked as failed delivery.

  • Order assigned: Sent to drivers that have had orders assigned to them.

  • Comment added: If a comment is added to an order, user, item or invoice.

  • Invoice failed: If payment on an invoice failed.

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